SSN Content

Managing Purposeful Communities - academic research from Boras and USC

jonnychambers — Thu, 17 May 2007 23:09:11 GMT

Back in June 2006, in support of the SSN Program, we kicked off a research collaboration with the Universities of Boras and Southern California. We had over 30 countries around the world that were engaging with us on the program, and there were many questions on the issue of what sorts of things need to be considered to build a successful online community.

I am delighted to announce that the product of this research has now been released and can be downloaded from the attachment section of this blog entry below. I have included a portion of the abstract here for your reference.

A key conclusion is that the bulk of efforts toward creating successful knowledge management communities focus on less technical, or softer aspects like leadership, culture, social settings and value of participation. However, these are essential, but not sufficient, ingredients for success. Technical issues, issues regarding development and customization of the tools used to facilitate knowledge management (for example, the SSN web portal), and emerging legal issues surrounding the sharing of intellectual property may be perceived as somewhat less important to the participants, but are nevertheless key factors in the long term success of these communities.
It is also concluded that the foundation for successful collaboration is primarily laid in the initial phases of community development. A community must make a positive impression on its participants from the very beginning because most people won’t give it a second chance. In this report we have highlighted three important areas to consider when establishing portals for knowledge management: Leadership, Purpose and Process/Infrastructure.

Based on demand and available resources, we may do some more empirical research on this topic...let us know if this would be useful!

SSNv3 Portal Components description

jonnychambers — Thu, 15 Feb 2007 20:44:47 GMT

SSNv3 Portal Screenshots

jonnychambers — Thu, 15 Feb 2007 20:41:48 GMT

If you want to know what the complete SSNv3 looks like once it has been installed, have a look at these screenshots. Some of our customers are happy to use everything that we have done, others are happy to pick and choose at their favorite elements.

Shared Learning Centre Case Study Video

jonnychambers — Tue, 28 Nov 2006 20:01:59 GMT

A short 4 minute video outlining the work of the UK Local Government Shared Learning Centre - a group that has come together with Microsoft and Systems Integrators to collectively solve the issues facing local government organizations.

U.S. Counties Improve Collaboration and Governance with Knowledge-Sharing Portals

jonnychambers — Tue, 10 Oct 2006 04:27:44 GMT

The National Association of Counties (NACo) wanted to help county governments share knowledge and collaborate with each other. It piloted a Web-based portal using Microsoft® Office SharePoint® Portal Server 2003. The portal was used for the sharing of software applications, was developed by Microsoft Gold Certified Partner Kanalytics and involved NACo joining the Microsoft Solutions Sharing Network (SSN) initiative.

Ireland SSN Summit Presentation

jonnychambers — Tue, 03 Oct 2006 22:48:53 GMT

A comprehensive overview of the work of the Local Government Computer Services Bureau in Ireland that outlines their strategies and capabilities in electronic service delivery.

Illinois Department of Central Management Services Knowledge Sharing solution - SSN Based

jonnychambers — Tue, 03 Oct 2006 02:55:28 GMT

To eliminate redundant processes, retain knowledge, and save costs, the Illinois Department of Central Management Services created a knowledge management (KM) system that consolidates procurement resources from all agencies and other states into one central location. The system is based on Microsoft® Office SharePoint® Portal Server 2003 and taps into the Microsoft Solutions Sharing Network (SSN) initiative to enable public sector organizations to share their IT solutions, best practices, and research with other governments. Developed in partnership with Microsoft and Kanalytics, the Illinois KM system facilitates collaboration among the Illinois State procurement community and information sharing across state borders. This is leading to more intelligent public procurement, saving millions of dollars for taxpayers.

Successful knowledge creation in Virtual Communities

jonnychambers — Tue, 03 Oct 2006 02:49:30 GMT

A Masters Thesis from Ann Lind in the University of Boras, Sweden that explores some of the factors that are important to consider when driving successful knowledge creation in Sharing Communities.

Co- design is an emerging area in the field of informatics and this thesis is a contribution to the important research that is being performed within the area.

UK EMEA SSN Summit Presentation

jonnychambers — Thu, 21 Sep 2006 22:11:52 GMT

London Borough of Newham outlines some of the efforts they are making to share applications and share best practices in the UK Local Government IT community

Shared Source EMEA SSN Summit Presentation

jonnychambers — Thu, 21 Sep 2006 21:55:36 GMT

An overview of a Microsoft developed Licensing model that any organization can use to redistribute their code.

UNDP ICTDAR EMEA SSN Summit Presentation

jonnychambers — Thu, 21 Sep 2006 21:48:37 GMT

Outline of the great work that UNDP ICTDAR are doing to develop ICT capabilities through commuity in the Arab Region

Portugal EMEA SSN Summit Presentation

jonnychambers — Thu, 21 Sep 2006 21:41:07 GMT

German DSTGB SSN Summit Presentation

jonnychambers — Thu, 21 Sep 2006 21:35:32 GMT

Parthenay SSN Summit Presentation

jonnychambers — Thu, 21 Sep 2006 21:27:22 GMT

SSNv3 Public Overview

jonnychambers — Thu, 21 Sep 2006 20:54:07 GMT

Solutions Sharing in the Public Sector
Customer Examples
Program Structure:
-Content
-Community
-Platform
-Research
The new SSN v3 Platform
Summary
Next Steps